The previous and next item buttons are unavailable in Microsoft Outlook when opening Enterprise Vault (EV) archived items.

Document ID: 287116
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DOCUMENTATION: The previous and next item buttons are unavailable in Microsoft Outlook when opening Enterprise Vault (EV) archived items.
Details:
The previous and next arrow item buttons are unavailable in Microsoft Outlook when this issue is being encountered. These buttons will be displayed as grayed out and are not available for selection.
This behavior occurs because when an archived email is opened in Microsoft Outlook, the message is retrieved, stored as a temporary internet file, and displayed by EV through Microsoft Outlook in HTML file format. As the message no longer exists within Microsoft Outlook and Microsoft Exchange, the previous and next items are unavailable.

Figure 1


When the previous or next items are still in a pending archive state, the previous and next button will be available as the item still exists on the Microsoft Exchange server as a safety copy.