Wednesday, January 20, 2010

How to manually remove juniper Network Connect


Knowledge Base ID: KB9081
Version: 8.0
Published: 08 Oct 2008
Updated: 08 Oct 2008
Categories: . SSL VPN
. SSL_VPN_(IVE_OS)
Summary:
At times, due to a bad or failed installation, it may be necessary to completely remove Network Connect from the client machine.
Problem or Goal:
If there are installation problems or upgrade issues you can completely remove all the files and folder associated with Network Connect before attempting to reinstall the client.
Solution:
For each operating system, the files and folders that need to removed will be different.  Once these are removed you can restart the Network Connect client installation.
note: If a folder or file listed below does not exist, move onto the next step.
For Linux:
  1. Ensure the Network Connect Service is not running
  2. Delete the folder /.juniper_networks/network_connect
  3. Delete the following file: /.juniper_networks/ncLinuxApp.jar
  4. For 5.2 delete the following folders:
    • /usr/sbin/ncui
    • /usr/sbin/ncsvc
    • /usr/sbin/ncdiag
  5. For 5.3 and newer, delete the following folder:
    • /usr/local/nc
For Macintosh:
  1. Delete the folder /usr//lib/logs/juniper networks
  2. Delete the file Network Connect.app from the /apps folder
  3. Empty the Trash
For Windows:
  1. Remove Juniper Networks Network Connect from Add/Remove Programs, if it exists
  2. Delete the following folders:
    • C:\Program Files\Juniper Networks\Common Files
    • C:\Program Files\Juniper Networks\Network Connect 5.x.x
    • C:\Documents and Settings\\Application Data\Juniper Networks\Network Connect 5.x.x 
    • http://kb.juniper.net/KB9081

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